Shipping policy

Shipping Policy

Thank you for shopping with PSPMARK. This policy explains how and when your order will be shipped.

Shipping destinations
We currently ship to addresses within the United States only. We do not ship to P.O. boxes or APO/FPO addresses.

Shipping cost
Standard shipping is FREE on all orders.

Order processing time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is confirmed. You will receive a confirmation email once your order has been placed, and a shipping confirmation email with your tracking number once it has shipped.

Estimated delivery time
Once shipped, standard delivery usually takes 5–10 business days. Delivery times are estimates and are not guaranteed. Delays may occur during peak periods, due to carrier issues, customs processing or events outside our control.

Order tracking
Every order includes a tracking number. If you have not received your tracking information within 5 business days of placing your order, please contact us at support@pspmark.com.

Customs, duties and taxes
PSPMARK is not responsible for any customs fees, duties or import taxes that may be applied to your order. Any such charges are the responsibility of the customer.

Incorrect address
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible, before your order ships.

Lost, stolen or damaged packages
If your tracking shows your package as delivered but you have not received it, please check with neighbours and your local carrier first, then contact us within 7 days of the delivery date. If your order arrives damaged, please email us within 48 hours of delivery with your order number and photos of the item and packaging so we can make it right.

Contact us
For any questions about shipping, please email support@pspmark.com.